Privacy Policy

Last Updated: 21 October 2026
 

At Headwaters Fly Shop Travel, we respect your privacy and understand the importance of protecting your personal information.
 

Whether you're booking a hosted fishing adventure, exploring our travel destinations, purchasing gear or simply getting in touch, we want you to feel confident about how your information is collected, used and protected.
 

This Privacy Policy explains how Headwaters Fly Shop Travel ("Headwaters", "we", "us" or "our") handles personal information in connection with our website, retail operations, hosted fishing trips and travel services.
 

We are committed to complying with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent they apply to our business.
 

1. Who We Are

Headwaters Fly Shop Travel is the travel and hosted fishing experience division of Headwaters Fly Shop, based in Mackay, Queensland, Australia.
 

We offer hosted fly fishing adventures, guided fishing experiences and travel services throughout Australia and internationally.
 

Business Details

Headwaters Fly Shop Travel
Website: www.headwatersart.com.au
Location: Mackay, Queensland, Australia
Email: [Insert contact email]
Legal business entity: [Insert registered entity name]
ABN: [Insert ABN]
 

2. Information We Collect

We may collect personal information when you interact with Headwaters, make a purchase, enquire about a trip, subscribe to our communications or book a fishing experience.

Depending on your interaction with us, this information may include:
 

Personal & Contact Information

• Full name.

• Email address.

• Telephone number.

• Residential or billing address.

• Emergency contact details.
   

Travel & Booking Information

• Travel dates and destination preferences.

• Passport details where required for travel arrangements.

• Nationality and date of birth where necessary.

• Flight and accommodation information.

• Fishing experience and equipment requirements.

• Dietary preferences and accessibility requirements.

• Travel insurance information where required.
   

Health & Safety Information
 

For certain fishing trips, particularly remote or international expeditions, we may request information relevant to your safe participation.
 

This may include medical conditions, allergies, mobility requirements or emergency medical considerations.
 

We will seek consent where required before collecting sensitive information and will limit collection to information reasonably necessary for the relevant purpose.

Payment Information
 

When you purchase products or book travel services, payment information may be processed by secure third-party payment providers.
 

Headwaters does not ordinarily receive or store complete payment card details processed through these providers.
 

Website & Technical Information
 

When you visit our website, we or our service providers may collect information such as:

• IP address.

• Browser and device information.

• Website usage and navigation activity.

• Referring websites.

• Cookie identifiers.

• General location information derived from technical data.
   

3. How We Collect Information
 

We may collect information through:

• Our website and online store.

• Travel booking and enquiry forms.

• Email, telephone and direct communication.

• Customer accounts and checkout processes.

• Newsletter subscriptions.

• Trip registration and pre-departure forms.

• Communications with authorised travel partners.

• Cookies and website analytics tools.
   

Where reasonable and practicable, we collect personal information directly from you.

If we receive information from another source, we will handle it in accordance with applicable privacy requirements.
 

4. How We Use Your Information
 

We use personal information for legitimate business purposes connected with providing our products and services.
 

These purposes may include:

• Responding to enquiries and providing travel information.

• Processing bookings and payments.

• Coordinating accommodation, transport, guiding and other travel arrangements.

• Communicating important trip updates.

• Assessing relevant safety and accessibility requirements.

• Providing customer support.

• Managing refunds, cancellations and booking changes.

• Delivering purchased products.

• Sending marketing communications where permitted.

• Improving our website, services and customer experience.

• Meeting legal, regulatory and record keeping obligations.
   

We will not use sensitive health information for unrelated marketing purposes.
 

5. Sharing Information with Travel Partners
 

Some Headwaters fishing adventures are delivered in partnership with independent travel providers, fishing lodges, guides, outfitters and transport operators.
 

To organise your trip, we may need to share relevant personal information with:

• Fishing lodges and accommodation providers.

• Professional fishing guides and outfitters.

• Airlines and transport operators.

• Travel booking and reservation providers.

• Emergency response or medical service providers where necessary.

• Payment processing providers.

• Other suppliers involved in delivering your booked experience.
   

We aim to share only information reasonably necessary for the services being provided.

Independent providers may have their own privacy policies and legal obligations.
 

6. International Disclosure of Information
 

As Headwaters offers international fishing adventures, your personal information may need to be disclosed to overseas travel partners.
 

Depending on your chosen destination, recipients may be located in countries or territories including Kiribati (Christmas Island), Papua New Guinea and other destinations identified in your booking arrangements.
          

Overseas recipients may be subject to different privacy laws and protections from those applying in Australia.
 

Where the Australian Privacy Principles apply, we will take reasonable steps required by law in connection with overseas disclosures, including the requirements of APP 8 where applicable.

We will provide additional information about relevant overseas recipients where required and reasonably practicable.
 

7. Medical Information & Emergency Situations
 

Some fishing destinations are remote, with limited access to medical facilities or emergency services.
 

Where necessary, Headwaters may collect relevant medical or emergency contact information to assist with trip preparation and participant safety.
 

We will take reasonable steps to protect this information and restrict access to those who need it for an authorised purpose.
 

In an emergency, information may be shared with medical professionals, emergency responders or relevant operators where authorised by law or consent.
 

Medical information will not be disclosed for unrelated purposes without an appropriate legal basis.
 

8. Marketing Communications
 

From time to time, Headwaters may send information about:

• Upcoming hosted fishing trips.

• New destinations and travel opportunities.

• Fly fishing equipment and products.

• Events, workshops and community activities.

• Special offers and promotions.

• Headwaters news and updates.
   

We send commercial electronic messages in accordance with applicable laws, including the Spam Act 2003 (Cth).
 

You can unsubscribe from marketing emails using the unsubscribe link included in our messages or by contacting us directly.
 

Unsubscribing from marketing will not prevent us from sending essential booking, order or service communications.
 

9. Cookies & Website Analytics
 

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and support marketing activities.
 

These technologies may be used to:

• Maintain shopping cart and checkout functions.

• Remember website preferences.

• Analyse website traffic.

• Understand how visitors interact with our pages.

• Measure marketing campaign performance.

• Deliver relevant advertising where enabled.
   

Our website is operated using Shopify, which may process technical and transactional information as part of providing its ecommerce services.

We may also use third-party analytics or advertising services where configured on our website.

You can manage certain cookie preferences through your browser settings and any cookie controls made available on our website.

Disabling some cookies may affect website functionality.
 

10. Data Security
 

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
 

Depending on the information and systems involved, these measures may include:

• Secure website connections.

• Access controls for customer information.

• Reputable payment processing services.

• Appropriate account authentication.

• Restricted access to sensitive booking information.

• Reasonable administrative and technical safeguards.
   

While we work to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
 

11. Storage & Retention of Personal Information
 

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, meet legal obligations, manage disputes and maintain appropriate business records.
 

Retention periods may vary depending on the nature of the information and applicable legal requirements.
 

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless retention is required or permitted by law.
 

12. Accessing & Correcting Your Information
 

You may contact Headwaters to request access to personal information we hold about you or to ask that inaccurate, incomplete or outdated information be corrected.
 

We will respond in accordance with applicable privacy laws.
 

In some circumstances, access may be limited or refused where permitted by law. Where required, we will explain the reason for that decision.
 

We may need to verify your identity before processing a request.
 

13. Privacy Complaints
 

If you have concerns about how Headwaters has handled your personal information, please contact us using the details below.
 

We will review your complaint and respond within a reasonable period, generally aiming to provide a substantive response within 30 days.
 

If your complaint cannot be resolved directly, and the Privacy Act applies to the matter, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
 

Website: www.oaic.gov.au
 

Nothing in this policy limits any rights you may have under applicable privacy legislation.
 

14. Photography, Video & Guest Content
 

Photography and video are often part of our hosted fishing adventures.

We may capture images of fishing experiences, destinations, landscapes and group activities.

Where we wish to use identifiable guest images or footage for promotional purposes, we will seek appropriate consent.
 

You may decline promotional photography or request that we avoid using identifiable images of you.
 

Where consent is relied upon, you may contact us to withdraw it for future use, subject to applicable law and practical limitations relating to material already distributed.
 

15. Third-Party Websites & External Links
 

Our website may contain links to external websites, travel partners, accommodation providers and other services.
 

These websites operate independently and may have their own privacy policies.

Headwaters is not responsible for the privacy practices of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.
 

16. Children's Privacy
 

Our travel experiences and online services are generally intended for adults, although some trips may accommodate families and younger participants.

Where personal information about a child is required, we will take reasonable steps to obtain appropriate consent from a parent or legal guardian where required by law.

We do not knowingly collect children's personal information for unrelated marketing purposes.
 

17. Changes to This Privacy Policy
 

We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.

The latest version will be published on our website with an updated revision date.

Where required by law, we will provide additional notice or seek consent before making material changes to how personal information is handled.
 

18. Contact Us
 

If you have questions about this Privacy Policy, wish to access or correct your information, or would like to make a privacy complaint, please contact:
 

Headwaters Fly Shop Travel
Mackay, Queensland, Australia

Website: www.headwatersart.com.au
Email: hello@headtwatersart.com.au
Legal business entity: Headwaters Art & Fly Shop
ABN: 56 105 147 715

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OUR COMMITMENT

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At Headwaters, trust matters. Whether you're travelling halfway around the world with us or shopping for your next fishing adventure, we respect the information you share and the confidence you place in our business.

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We believe in keeping things straightforward, treating people fairly and protecting the places and communities that make our adventures possible.

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Headwaters Fly Shop Travel
Good people. Wild places. Great fishing.